PetFlow Reviews
PetFlow has an overall rating of 4.8 based on 18 reviews. Customer feedback on PetFlow is mixed: PetFlow reviewers highlight positive aspects like wide selection of pet products, convenient subscription service, competitive pricing, and excellent customer service, which strongly appeal to pet owners looking for convenience and variety in pet supplies. However, PetFlow is often criticized for its shipping delays, occasional stock issues, limited international shipping options, and higher prices on some items.
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How would you rate PetFlow?
All PetFlow Reviews (18)
AshleyClinton_63
May 22, 2026
"Really easy site to use"
I used Petflow.com the other day when I was sitting on the couch trying to reorder my dog’s food before I forgot again, and it was really easy to use. I found the food quickly, and the filters were actually helpful instead of being one of those things that somehow makes shopping more confusing.
Checkout was simple too, which I appreciated because I was on my phone and didn’t feel like dealing with a bunch of extra steps or frozen pages. Everything was clear, the site worked smoothly, and I’d definitely use it again next time.
Checkout was simple too, which I appreciated because I was on my phone and didn’t feel like dealing with a bunch of extra steps or frozen pages. Everything was clear, the site worked smoothly, and I’d definitely use it again next time.
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michael1980
May 15, 2026
"Autoship came right when I needed it"
I didnt have to think about it at all, and my dogs food showed up right on time. Super convenient and really happy with it
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KatieBerryman
May 07, 2026
"Easy updates the whole way"
Petflow did a solid job keeping me in the loop from the time I ordered until the dog food showed up. The tracking link actually worked, so I wasn’t stuck guessing where everything was. The emails were clear and not overdone, which I appreciated. whoever runs this has made it easy to know what’s going on. Everything arrived right when they said it would, so no complaints from me.
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Ricky.murphy
April 22, 2026
"Good deal on my dog’s food"
I’ve been saving money on my dog’s food here, which is always a win because, pet food adds up fast. The prices are better than what I usually find, and my dog is happy, so no complaints from either of us
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RubenGehrmann_80
April 21, 2026
"Showed up faster than I expected"
I ordered my dog’s food from PetFlow when I was getting low, and I wasn’t sure if I’d waited too long. But it ended up arriving way faster than I thought it would, which was a huge relief. The box looked fine, everything I ordered was there, and there weren’t any issues. Maybe I just got lucky with the timing, but either way, it worked out really well and got here when I needed it.
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EdwinScott
April 21, 2026
"Plenty of options to choose from"
I thought the selection was solid overall. There was a lot to browse through, which I appreciated, though I did notice a few brands I usually look for weren’t available. Still, it felt like a good place to find something that works.
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Mildred-hyldahl
April 20, 2026
"Got help eventually, but felt a bit brushed off"
I had a question about my order and they did get back to me quickly, which I appreciated. The person was polite and got it fixed without turning it into a whole ordeal. That said, I kind of felt dismissed at first, like my concern wasn’t really being taken seriously. It worked out in the end, but the interaction could’ve felt a little more attentive
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WILLIAMS
April 13, 2026
"Canceling was painless"
I had to cancel my order after realizing I picked the wrong food. petflow took care of it quickly, and I didn’t have to go through a bunch of back-and-forth emails, which was a relief. The refund showed up not long after too. I can’t really speak to the actual product quality since I never ended up getting it, but the cancellation process itself was smooth...
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archiepleiman2582
March 07, 2026
"Got just what I ordered"
It showed up exactly how I ordered it, so I was happy with it. They got it right.
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Richard-kida
February 10, 2026
"Return took a minute, but I got my refund"
I had to return a bag because my dog just wasn’t having it and couldn’t eat the stuff. The return process was easy, not gonna lie, but the refund took a few extra days longer than I thought it would. Customer service did get back to me though, and everything got sorted in the end. Not totally perfect, but overall it was fine
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john-Breeding
January 04, 2026
"box showed up in really good shape"
My PetFlow order got here and the box was actually in great shape, nothing smashed, nothing leaking, everything inside was packed well. Always nice when pet stuff shows up clean and not all beat up
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david2003
December 27, 2025
"Pretty much my go-to"
petflow usually has the dog food I need, and that’s a big deal for me. I don’t know, it just feels really frustrating when I have to hunt around for it somewhere else. A couple flavors are out of stock now and then, but it doesn’t happen enough to make me stop ordering. Overall, I’ve had a good feeling about them and keep coming back
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Henry_burke89
December 23, 2025
"I ordered my dog food from petflow.com and..."
I ordered my dog food from petflow.com and the shipping cost was actually way better than I expected. A lot of sites sorta sneak in those annoying extra fees at checkout, but this one stayed reasonable.
It showed up on time too, so I really don’t have any complaints. I’ll probably order from them again if the shipping keeps being this fair.
It showed up on time too, so I really don’t have any complaints. I’ll probably order from them again if the shipping keeps being this fair.
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VIRAY
December 20, 2025
"Billing was spot on"
They charged me exactly what they were supposed to, and I didn’t run into any billing issues. billing mistakes feel avoidable, so I was glad everything was handled cleanly
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PetFlow Q&A
What made you choose petflow over similar businesses?
EddieMiles
September 16, 2020
“They carry quality high end foods. At a reasonable price”
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How easy is it to get a hold of customer service at petflow?
lalala
April 17, 2020
“There is NO CUSTOMER SERVICE at PetFlow. Just $#*!y reps that don't care at all”
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Why does your autoship 10% discount not apply to fromm products?
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